Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed).

 

Cancellation policy

 

Right of withdrawal

You have the right to cancel the contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

 

To exercise your right of withdrawal, you must inform us (EL PUENTE GmbH, Lise-Meitner-Str. 9, 31171, Nordstemmen, vertrieb@el-puente.de, +49 5069-34890, +49 5069-348928) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the model withdrawal form enclosed below, which is, however, not mandatory.

 

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

Consequences of cancellation

If you cancel this contract, we must refund all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

 

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to your handling the goods in a way that is not necessary for checking the condition, properties and functioning of the goods.

 

Sample withdrawal form

 

To
EL PUENTE GmbH
Lise-Meitner-Str. 9
D-31171 Nordstemmen

 

or by e-mail to: vertrieb@el-puente.de

 

 

I/we* hereby revoke the contract concluded by me/us* for the purchase of the following goods* / the provision of the following service*:

 

Ordered on*/ received on*

 

---------------------------------------------------------------------------------------------
 

 

 

Name of the consumer(s)

 
---------------------------------------------------------------------------------------------

 

Address of the consumer(s)

 
---------------------------------------------------------------------------------------------

 

Signature of the consumer(s) (only in the case of notification on paper)

 
---------------------------------------------------------------------------------------------

 

Date

 
---------------------------------------------------------------------------------------------

 

* Delete where inapplicable.